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IBPS CRP CSA-XVI: Common Recruitment Process for Customer Service Associates in Public Sector Banks
Institute of Banking Personnel Selection (IBPS)
Job Description
IBPS has opened registrations for CRP CSA-XVI, its sixteenth Common Recruitment Process for the Customer Service Associate (CSA) post — the clerical cadre role formerly known as IBPS Clerk — across 11 participating public sector banks for the financial year 2027-28. With 11,403 indicative vacancies spread across 36 states and union territories, this is one of the largest annual banking recruitment drives in the country. The selection process involves two online exams — a Preliminary followed by a Main — with no interview stage; final provisional allotment to a bank is made on a merit-cum-preference basis in line with government reservation guidelines. Each candidate can apply for only one state or UT, which also determines their posting location if selected. The pay scale starts at a basic of Rs. 24,050 and goes up to Rs. 64,480, with allowances as applicable per the allotted bank's rules; the online application window is open from 1 to 21 August 2026 at ibps.in.
Syllabus & Exam Pattern
Preliminary Examination (Objective, 100 marks, 60 minutes — separately timed sections):
1. English Language: 30 questions, 30 marks, 20 minutes (medium: English)
2. Numerical Ability: 35 questions, 35 marks, 20 minutes
3. Reasoning Ability: 35 questions, 35 marks, 20 minutes
Candidates must clear sectional cut-offs in all three tests to qualify.
Main Examination (Objective, 200 marks, 125 minutes — separately timed sections):
1. General/Financial Awareness: 40 questions, 50 marks, 20 minutes
2. General English: 40 questions, 40 marks, 35 minutes (medium: English)
3. Reasoning Ability: 40 questions, 60 marks, 35 minutes
4. Quantitative Aptitude: 40 questions, 50 marks, 35 minutes
Only Main Exam marks are used for final merit listing. Scores are normalised using equi-percentile method if held in multiple sessions.
Penalty for wrong answers: 0.25 marks deducted per wrong answer in both exams; no penalty for unattempted questions.
Local Language Proficiency Test (LLPT): Qualifying in nature, conducted after Main Exam/Provisional Allotment but before joining. Candidates with 10th standard or higher mark sheet in the specified local language are exempt.
Educational Qualification
A degree (graduation) in any discipline from a Government-recognised university, with final result declared on or before 21.08.2026. The candidate must be a graduate as of the date of online registration.
Computer literacy is mandatory: the candidate must have a Certificate/Diploma/Degree in computer operations or languages, or must have studied Computer/IT as a subject in school/college.
Candidates must be proficient (reading, writing, speaking, understanding) in the specified local language of the state/UT for which they apply, and will be required to pass a Local Language Proficiency Test (LLPT) after the Main exam but before joining.
Ex-Servicemen who do not hold the above civilian qualifications must be matriculate Ex-Servicemen having obtained the Army Special Certificate of Education (or Navy/Air Force equivalent) after at least 15 years of service, with certificates dated on or before 21.08.2026.
All qualifications must be from a recognised university/institution/board, with results declared on or before 21.08.2026.
Eligibility Criteria
Candidates must be citizens of India, or subjects of Nepal/Bhutan, or Tibetan refugees who came to India before 1 January 1962, or persons of Indian origin who have migrated from specified countries with intent to permanently settle, subject to a Government of India eligibility certificate where required.
Recruitment is state/UT-wise; candidates may apply for vacancies in only one state/UT. Applications are online only via www.ibps.in. Candidates must possess a valid Aadhaar card. The final result is processed on the basis of the category and details filled in the online application. Merely qualifying does not guarantee employment; the allotted bank has final authority on appointment.
Category-wise Vacancies
SCAs per state/bank-wise Annexure-I
STAs per state/bank-wise Annexure-I
OBC (NCL)As per state/bank-wise Annexure-I
EWSAs per state/bank-wise Annexure-I
UR (Unreserved)As per state/bank-wise Annexure-I
HI (Hearing Impaired)As per state/bank-wise Annexure-I
OC (Orthopedically Challenged)As per state/bank-wise Annexure-I
VI (Visually Impaired)As per state/bank-wise Annexure-I
ID (Intellectual Disability)As per state/bank-wise Annexure-I
ESM (Ex-Servicemen)As per state/bank-wise Annexure-I
DESM (Disabled Ex-Servicemen)As per state/bank-wise Annexure-I
Post-wise Vacancies
Customer Service Associate (CSA)Indicative total across all states/UTs (see Annexure-I for state/bank-wise breakup)
Andaman & Nicobar Total18
Andhra Pradesh Total186
Arunachal Pradesh Total45
Assam Total349
Bihar Total491
Chandigarh Total20
Chhattisgarh Total265
Dadra & Nagar Haveli Total18
Daman & Diu Total7
Delhi Total415
Goa Total61
Gujarat Total698
Haryana Total196
Himachal Pradesh Total97
Jammu & Kashmir Total67
Jharkhand Total182
Karnataka Total1414
Kerala Total108
Ladakh Total6
Lakshadweep Total11
Madhya Pradesh Total570
Maharashtra Total1051
Manipur Total42
Meghalaya Total22
Mizoram Total17
Nagaland Total31
Odisha Total337
Puducherry Total26
Punjab Total481
Rajasthan Total392
Sikkim Total28
Tamil Nadu Total675
Telangana Total191
Tripura Total64
Uttar Pradesh Total1731
Uttarakhand Total145
West Bengal Total946
Total Posts: 11,403
Post Details – Post Code & Eligibility
Post: Customer Service Associate (CSA)
Cadre: Clerical
Pay Scale (Basic): Rs. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
Allowances and perquisites as per the rules of the allotted participating bank.
Recruitment is on state/UT-wise basis; candidates apply for one state/UT only.
Provisional allotment is based on merit-cum-preference and government reservation policy.
The CRP validity expires one year after the date of provisional allotment or until a fresh allotment is made, whichever is earlier.
Post Details – Category-wise Distribution
Participating Banks (11):
1. Bank of Baroda
2. Bank of India
3. Bank of Maharashtra
4. Canara Bank
5. Central Bank of India
6. Indian Bank
7. Indian Overseas Bank
8. Punjab National Bank
9. Punjab & Sind Bank
10. UCO Bank
11. Union Bank of India
Note: Union Bank of India vacancies were not reported (NR) at the time of notification. Vacancies are indicative; actual allotment will be based on vacancies reported by participating banks. May include backlog vacancies for some banks.
Post Details – Posts & Eligibility
State-wise vacancy highlights (Total, SC, ST, OBC-NCL, EWS, UR):
Uttar Pradesh: Total 1731 (SC 375, ST 17, OBC 508, EWS 159, UR 672)
Karnataka: Total 1414 (SC 224, ST 101, OBC 386, EWS 136, UR 567)
Maharashtra: Total 1051 (SC 117, ST 96, OBC 291, EWS 95, UR 452)
West Bengal: Total 946 (SC 236, ST 49, OBC 224, EWS 83, UR 354)
Gujarat: Total 698 (SC 50, ST 103, OBC 194, EWS 63, UR 288)
Tamil Nadu: Total 675 (SC 137, ST 5, OBC 213, EWS 58, UR 262)
Madhya Pradesh: Total 570 (SC 91, ST 114, OBC 98, EWS 49, UR 218)
Punjab: Total 481 (SC 150, ST 0, OBC 106, EWS 40, UR 185)
Bihar: Total 491 (SC 89, ST 1, OBC 146, EWS 42, UR 213)
Rajasthan: Total 392 (SC 67, ST 53, OBC 84, EWS 35, UR 153)
Delhi: Total 415 (SC 65, ST 35, OBC 123, EWS 36, UR 156)
Assam: Total 349 (SC 26, ST 41, OBC 97, EWS 30, UR 155)
Odisha: Total 337 (SC 55, ST 70, OBC 40, EWS 29, UR 143)
Post Details – Eligibility Details
Examination medium varies by state/UT. Examples:
Andhra Pradesh: English, Hindi and Telugu
Assam: English, Hindi and Assamese
Gujarat: English, Hindi and Gujarati
Karnataka: English, Hindi, Kannada and Konkani
Kerala: English, Hindi and Malayalam
Maharashtra: English, Hindi, Marathi and Konkani
Punjab: English, Hindi and Punjabi
Tamil Nadu: English, Hindi and Tamil
Telangana: English, Hindi, Telugu and Urdu
Uttar Pradesh: English, Hindi and Urdu
West Bengal: English, Hindi and Bengali
Most other states: English and Hindi
In case of discrepancy between English and translated versions, English version prevails.
Application Fee
SC/ST/PwBD/ESM/DESM candidates: Rs. 175/- (inclusive of GST).
All others: Rs. 850/- (inclusive of GST).
Payment window: 01.08.2026 to 21.08.2026 (online only).
Bank transaction charges for online payment are to be borne by the candidate.
Edit Window correction fee: Rs. 200/- (inclusive of GST), applicable uniformly to all categories; non-refundable.
Age Limit
Minimum 20 years, Maximum 28 years as on 01.08.2026 (born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive).
Age relaxation: SC/ST — 5 years; OBC (Non-Creamy Layer) — 3 years; Persons with Benchmark Disabilities — 10 years; Ex-Servicemen/Disabled Ex-Servicemen — actual defence service period + 3 years (8 years for DESM from SC/ST), subject to maximum age of 50 years; Widows/divorced women/legally separated women (not remarried) — up to 35 years (General/EWS), 38 years (OBC), 40 years (SC/ST).
Important Dates
Online Registration and Fee Payment: 01.08.2026 to 21.08.2026
Edit Window (to modify/correct application): 2 days after closure of registration (exact dates will be notified on www.ibps.in)
Pre-Examination Training (PET): September 2026
Download of Preliminary Exam Call Letters: September 2026
Online Examination — Preliminary: October 2026
Result of Preliminary Examination: November 2026
Download of Main Exam Call Letters: November 2026
Online Examination — Main: December 2026
Provisional Allotment: March 2027
How to Apply
1
Read Notification Carefully
Download and read the official notification PDF to check eligibility, important dates and the application process.
2
Register / Login
Click Apply Now and register with a valid email ID and mobile number on the official portal.
3
Fill Application Form
Fill all required personal, educational and other details carefully. Double-check before submitting.
4
Upload Documents
Upload scanned copies of photo, signature and required certificates in the specified format and size.
5
Pay Fee & Submit
Pay the application fee online via net banking, card or UPI. Submit and take a printout for reference.
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